December 31, 2012 at 10:42 pm | Posted in Uncategorized | Leave a comment
The corporate behavior described here goes beyond unethical. It is immoral, and since it deliberately misleads the public, it is probably illegal. It certainly deserves to be investigated by the FTC, by the Better Business Bureau, by Consumer Reports, and by the travel writers for major newspapers.
There is a lot of talk in the news these days about the difficulties facing small business owners around the world. Nowhere are these difficulties felt as deeply as in the travel industry. The rapid growth of the control of travel by big business with its multi-billion-dollar internet and advertising power has caused many small travel business owners to be pushed aside. As a result the consumer ends up with limited access to travel choices while the Mom and Pop hotel or tour or shop ends up on the brink of extinction. We know this firsthand, as we are one of those small businesses being unfairly crushed under the weight of travel industry giant Expedia. In fact we think Expedia is trying to put us, and small independent businesses like ours, out of business. And here’s why:
Expedia and its many affiliates, including Hotels.com and Venere.com, invite people to come…
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